Privacy policy
Review Our Service is committed to the privacy of its users and clients. This policy explains when and why we collect personal information, how we treat information obtained by us and the types of organisations to which we disclose your information, either from your use of this website or through the delivery of our services to you.
Review Our Service Limited is the data controller and is responsible for your personal data (in this privacy notice collectively referred to as “Review Our Service”, “we”, “us” or “our”).
We may make changes to this privacy policy. We will publish the latest version of this policy on our website.
Any personal information you supply to Review Our Service via this website, or by other means, will be treated in accordance with the Data
Protection Act 1998. This website is not intended for children.
The term ‘GDPR’ – General Data Protection Regulation
You may have heard the term ‘GDPR’ - many principles of GDPR are similar to those of the current Data Protection Act, with new elements and enhancements. These new rules are designed to create a uniform level of data protection throughout the EU and to give you better control of your personal data.
Personal data
Personal data is any information that enables a person to be directly or indirectly identified. For example an email address or telephone number. Any reference to personal data includes a reference to "sensitive personal data".
More information regarding GDPR and data can be found here https://ico.org.uk/
The information we collect about you
We collect information about you when you engage with us in relation to the service we provide to you and that is necessary for the provisions of our services, this may also include:
- Information about who you are e.g. your name and contact details
- Information connected to your product or service with us e.g. your bank account details
- Information about your contact with us e.g. meetings, phone calls, emails / letters
- Information that is automatically collected e.g. via cookies when you visit one of our websites
Use of ‘Cookies’
The Review Our Service website uses cookies (small text files that are stored on your computer or in your browser). This helps us to monitor how visitors use our site, allowing us to provide the best user experience. The website does not store or capture personal information about you when you visit it - it records ‘traffic’ information (this is information about all our visitors collectively, for example the number of visits the website receives). This information is anonymous and no individual visitor can be identified from it.
You can disable and delete cookies by changing the appropriate setting within your browser's 'Help', 'Tools' or 'Settings' menu. Please note that by disabling cookies you may not benefit from some of the features of our site. You can find out more about deleting or controlling cookies by visiting aboutcookies.org.
The information we collect about you and how we collect it
We may also collect your personal information directly from you, from a variety of sources, including:
- an application form for a product or service
- phone conversations with us
- emails or letters you send to us
- participating in research surveys to help us understand you better and improve our products and services
- our online services such as websites, social media and mobile device application ('Apps')
How long do you hold personal information about me?
In principle, your personal data should not be held for longer than is necessary. We are subject to regulatory requirements to retain data for a specified minimum period. We also reserve the right to retain data indefinitely in case we need to refer to this information, even after you are no longer a client.
Accessing your information
Please contact us directly if you would like to request to see a copy of the information we hold about you. We try to respond to ‘legitimate requests’ within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case we will notify you and keep you updated.
We have an obligation to keep your information accurate and up to date. If you would like your information to be updated please get in touch with us.
You have the right to request deletion of your personal data. We will endeavour to comply with your request subject to the restrictions of our regulatory obligations and legitimate interests.
Data security
We have in place appropriate security measures to prevent your personal data from being accidently lost, used or accessed in an unauthorised way, altered or disclosed.
We have put in place procedures to deal with any suspected personal data breaches and will notify you and any applicable regulator of a breach where we are legally required to do so.
Complaints regarding your data
Our Privacy Policy applies to any personal data that we collect whether provided by telephone, in writing, by email or by text message (or by any other electronic means). If you wish to have your personal data removed from our records please contact us and we will confirm that this has been done or explain clearly why it cannot be done (for example, because of regulatory or legal constraints).
In the unlikely event that you wish to complain about how we have used, shared or stored your personal data, or if you wish to view the information that we hold about you in our records, please contact;
Review Our Service ltd
Kemp House, 160 City Road London EC1V 2NX.
Updates to this privacy policy
Review Our Service will amend this privacy policy from time to time. We recommend you check and read this policy regularly. If you have any questions regarding this policy, please contact us on info@reviewourservice.com
